Website Amazon
Job Description:
Join us as a Delivery Station Liaison and provide outstanding customer service from within the heart of Amazon’s delivery station in Southampton. Your role will support customers who have experienced a failed delivery and require an urgent reattempt, as well as pre-emptively solving delivery issues to reduce customer effort.
It’s a crucial role in Amazon’s Customer Service team as part of our mission to be Earth’s most customer-centric employer.
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Job Responsibilities:
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
- Work a full-time, shift-based schedule (40+ hours per week)
- Respond to customer escalations directly, contacting them via phone and email to understand the problem and obtain information needed to help them get their parcel
- Locate packages in station warehouse and liaising face to face with delivery station stakeholders
- Perform the following tasks, with or without reasonable accommodation:
- Empathise with and prioritise customer needs, and communicate with stakeholders to resolve customer issues
- Work in an environment where the noise level varies and can be loud
- Treat customers with respect, resolve conflicts and set appropriate expectations
- Act as an interface between our customers and the external delivery service partners in order to identify possible causes, solve problems and, if necessary, arrange a redelivery
- Build relationships and liaise every day with the Amazon Logistics team in the station to help get the best outcome for our customers
- Make quick and effective decisions on behalf of the customer
- Approach problems logically and with good judgment to ensure the best customer outcome
- Monitor customer deliveries in real-time for delivery success
Job Requirements:
- Ability to effectively prioritize work time to ensure efficiency
- Experience with Windows Operating Systems and Microsoft Outlook
- ‘A’ Level education or equivalent
- Previous experience, or an interest to work, in customer service
- Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
Job Details:
Company: Amazon
Vacancy Type: Full Time
Job Location: Southampton, England, UK
Application Deadline: N/A
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