Job Description:

We are looking for a Team Leader who can bring Amazon’s customer obsession to life in a retail environment. You will assist the manager with store operations, maintain a key to the store and have floor leader responsibilities. You will play a vital role in modeling expectations for store employees and contribute to a strong culture based on customer obsession, trust, respect, continuous learning, and fun.

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Job Responsibilities:

Maintain a key to the store, and open and close the store following the proper procedures.
Support supervisory tasks such as scheduling, payroll management, timesheet verification, and time and attendance.
Be an expert in interacting with customers by effectively using customer engagement strategies, and role model desired behavior for the rest of the team.
Help identify and communicate barriers and trends that contribute to the customer and employee experience, and support the manager in building a strong store culture.
Contribute to continuous improvement of the customer experience and store operations by participating in the development of best practices and continuous product knowledge.
Work with manager to maintain the physical safety of the merchandise and the store.
Perform additional duties as assigned.
Work in a fast changing and ambiguous environment.
Participate in store employee onboarding and in hiring interviews as required.
Support floor leader responsibilities including providing peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues.
Assist manager with operational functions, including merchandising, safety, reporting, and supply orders.
Provide ongoing training to others, and assist manager in identifying training needs.

Job Requirements:

Proficient with computers and Microsoft Office (Outlook, Word, Excel)
Strong verbal communication and customer service skills
Prior experience in training others
Previous experience in providing peer-to-peer feedback
Demonstrated success in problem solving and delivering results

Qualification & Experience:

General Certificate of Secondary Education (GCSE)
1+ year of experience of floor leader or other leadership capacity, or 1+ years previous Amazon experience
3+ years of experience in retail or customer-facing environment, or 1+ years of Amazon experience
Experience managing inventory in warehousing, retail or distribution setting

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Luton, England, UK

Application Deadline: N/A

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