Amazon Employment – Team Leader

Website Amazon

Job Description:

We are looking for a Team Leader who can bring Amazon’s customer obsession to life in a retail environment. You will assist the manager with store operations, maintain a key to the store and have floor leader responsibilities. You will play a vital role in modeling expectations for store employees and contribute to a strong culture based on customer obsession, trust, respect, continuous learning, and fun.

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Job Responsibilities:

  • Maintain a key to the store, and open and close the store following the proper procedures.
  • Support supervisory tasks such as scheduling, payroll management, timesheet verification, and time and attendance.
  • Be an expert in interacting with customers by effectively using customer engagement strategies, and role model desired behavior for the rest of the team.
  • Help identify and communicate barriers and trends that contribute to the customer and employee experience, and support the manager in building a strong store culture.
  • Contribute to continuous improvement of the customer experience and store operations by participating in the development of best practices and continuous product knowledge.
  • Work with manager to maintain the physical safety of the merchandise and the store.
  • Perform additional duties as assigned.
  • Work in a fast changing and ambiguous environment.
  • Participate in store employee onboarding and in hiring interviews as required.
  • Support floor leader responsibilities including providing peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues.
  • Assist manager with operational functions, including merchandising, safety, reporting, and supply orders.
  • Provide ongoing training to others, and assist manager in identifying training needs.

Job Requirements:

  • Proficient with computers and Microsoft Office (Outlook, Word, Excel)
  • Strong verbal communication and customer service skills
  • Prior experience in training others
  • Previous experience in providing peer-to-peer feedback
  • Demonstrated success in problem solving and delivering results

Qualification & Experience:

  • General Certificate of Secondary Education (GCSE)
  • 1+ year of experience of floor leader or other leadership capacity, or 1+ years previous Amazon experience
  • 3+ years of experience in retail or customer-facing environment, or 1+ years of Amazon experience
  • Experience managing inventory in warehousing, retail or distribution setting

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: Luton, England, UK

Application Deadline: N/A

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