Sunday , October 2 2022

Amazon Employment – Incident Management Engineer

Website Amazon

Job Description:

AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for a Major Incident Manager to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.

Job Responsibilities:

  • Monitor and manage communications during high impact events via relevant channels
  • Prioritize, manage, and own emerging and developing customer issues from start to finish
  • Drive the resolution of large scale customer impacting incidents as part of a team rotation
  • Lead projects and virtual teams to drive operational improvements
  • Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads
  • Create and review documentation; design/influence new standard operating procedures
  • Conduct continuous real-time proactive monitoring of customer metrics
  • Contribute to Problem Records for customers
  • Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
  • Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.

Job Requirements:

  • Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies
  • Excellent written and oral English communication skills
  • Experience driving collaborative projects from conception to delivery
  • Industry specific accredited certification(s) such as the AWS Associate level certifications
  • Ability to work in ambiguous environments
  • Demonstrated critical thinking and logical problem solving skills
  • Effective prioritization and time management skills
  • Familiarity with Cloud services with a focus on high availability and fault tolerant design
  • Experience with data manipulation and/or automation using Python, JavaScript or shell scripting
  • Knowledge of ITIL/Lean Processes

Qualification & Experience:

  • Bachelor’s degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or a related field (or 6+ years of relevant work experience)
  • 5+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications
  • 2+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role.

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

Apply Here

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