Air Canada Hiring – Customer Relations Representative

Website Air Canada

Job Description:

Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

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Job Responsibilities:

  • Provide feedback to leads, management, or internal customers in order to promote a continual improvement of Air Canada’s customer service delivery.
  • Perform other associated duties as required.
  • Evaluate a customer’s complaint and complete the necessary research in order to appropriately respond to the customer.
  • Respond with compassion and care to customer’s complaints and inquiries by phone and email even under difficult circumstances.
  • Anticipate and identify customer’s needs.
  • Go above and beyond searching for ways to retain customers.

Job Requirements:

  • Strong organizational and decision-making skills.
  • Strong time-management skills and an ability to work autonomously.
  • High school diploma or equivalent.
  • Be available to work a variety of day, evening and overnight shifts, as well as, weekends and statutory holidays
  • Good problem-solving and conflict-resolution skills.
  • Excellent verbal and written skills in English. Other languages such as French and Spanish are strong assets.
  • Strong interpersonal and teamwork skills.
  • Strong customer service background.
  • An ability to adapt, to not only new procedures and policies, but new technology.

Job Details:

Company: British Airways

Vacancy Type:  Full time

Job Location: Calgary, Alberta, CA

Application Deadline: N/A

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