AECOM Internships – Control Room Operator

Website AECOM

Job Description:

AECOM is seeking for an experienced Control Room Traffic Monitoring Operator II for it’s Richmond location. We welcome qualified applicants from the Richmond, Virginia area!

These positions will be a direct report to the TOC Shift Supervisor and AECOM management Team with direct communications with floor staff.


Job Responsibilities:

  • Multi-agency and public communications via various channels
  • Verification and monitor of unplanned incidents, construction, special events and any other issue impacting traffic flow and/or motorist safety
  • Other ad-hoc initiatives as assigned by the Project Management Team
  • Works under direct supervision performing routine and repetitive duties.
  • Completion of operational checklists as applicable
  • Maintain work orders for ITS equipment and log status updates
  • Adherence to training protocols and maintain up-to-date certifications
  • Other duties assigned
  • Monitoring the roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic events and congestion with ITS devices such as closed circuit TV, detectors, etc.
  • Dispatch of maintenance and SSP personnel
  • Provide real-time status of on-going control room activities
  • On-the-job training is received in an area of technical specialty.
  • Review and posting traveler information via CMS and/or media outlets
  • Act like an emergency dispatcher within a call center environment dispatching Road Rangers via a two-way radio system to assist motorists, respond to events and other activities that require timely and efficient responses.
  • Real-time assessment of all incoming traffic data and prioritization of content and traffic reporting needs
  • Attend training and staffing meetings as requested

Job Requirements:

  • Must be able to work in a Control Room work environment
  • Ability to communicate clearly both in writing and verbally
  • Ability to work in a team environment under stressful conditions
  • Ability to work calmly and accurately under intense pressure
  • Ability to perform effectively in a fast paced environment requiring high level of multi-tasking
  • Strong, accurate data entry skills
  • Ability to synthesize information from multiple, diverse and simultaneous inputs
  • Good interpersonal skills

Job Details:

Company: AECOM

Vacancy Type:  Internship

Job Location: Richmond, VA, US

Application Deadline: N/A


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