Adobe Internship – Principal Customer Success

Website Adobe

Job Description:

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We are behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day—and we’re the ones who harness the extensive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

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Job Responsibilities:

  • Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers’ success
  • Deliver on an exceptional customer experience by orchestrating the right internal resources and effectively using the customer engagement model to align, track and evolve customer business goals
  • Drive the use of Workfront by using data to provide insights and share standard methodologies to progress from baseline through the maturity curve
  • Act as the primary point of contact throughout the customer lifecycle. Define and drive strategic success plans with clear deliverables.
  • Be the voice of the customer internally at Adobe – sharing process improvements and asks back into the internal ecosystem
  • Accountable for customer’s Workfront adoption, overall health, and satisfaction – paving the way to full renewal
  • Identify Customer risk and work with extended Adobe team to create and execute on risk mitigation plans
  • Foster innovation by positioning standard methodologies and new ways your customers can use Adobe solutions to advance their digital maturity
  • Network within accounts to build relationships high and wide to achieve successful execution of the customer’s strategy and roadmap

Job Requirements:

  • 5+ years relevant work experience in a strategic customer success role
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Effective at leading discussions with senior level customer contacts
  • Ambitious, very responsible, and passionate about customer success
  • Strong Consulting skills and proven results working as a trusted advisor to drive business value for clients or partners
  • Strong communication and interpersonal skills, and the ability to effectively navigate and mediate conflict to develop joint partnership
  • Outstanding organizational, presentation, and communication skills, both verbal and written

Qualification & Experience:

  • Bachelor’s Degree or equivalent work experience
  • MBA or Master’s Degree

Job Details:

Company: Adobe

Vacancy Type:  Internship

Job Location: Ogden, UT, US

Application Deadline: N/A

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